Frequently Asked Questions

Q. How did the Totseat come about?

Mothers have been cocooning their babies in chairs for generations, using all sorts of contraptions from tea-towels, to scarves and jumpers. Totseat is the result of a particularly difficult experience with just one of these! The first Totseat was made from Rachel’s wedding dress, but now it’s made from a strong and comfortable cotton mix, which is infinitely more robust (and rather more fashionable) than the first version.

Q. What age of child is the Totseat suitable for?

Totseat is suitable for children of between eight and thirty months old. The child must be able to sit unaided before using the Totseat.

Q. Does the Totseat fit every chair?

Totseat will fit most chairs with a back height of between 25 cm and 75 cm, and a width of less than 53 cm. It adapts to fit chairs of varying heights, includes al fresco fasteners for rounded, metal-framed chairs, and also comes with a super-secure wide strap to create a back support on open-backed chairs.

Q. Is the Totseat machine washable?

Absolutely. Totseat is machine washable at 40 degrees C and can be tumble-dried too.

Q. What fabric is the Totseat made from?

Printed Totseats are made from a gorgeous, comfortable, double-ply and durable mix of 50% cotton, 50% polyester. Our Denim Totseats are 100% cotton, in single-ply.

Q. How big is a Totseat?

When packed in its bag, a Totseat squashes to about 18 cm tall x 12 cm wide x 4 cm deep, making it about the size of a pair of ski gloves and easy to fit into a baby bag or handbag. One Totseat weighs about 360 g. The denim Totseats are slightly heavier (380 g).

Q. How long will a Totseat last?

The Totseat comes with a lifetime guarantee so it will be useful for many years. When it is no longer useful to you, please feel free to pass it to a friend. On the rare occasions when a Totseat is found to be faulty, we will replace it instantly and free of charge. If you are posting a Totseat to us, please ensure you get a Proof of Posting from the Post Office. We regret we are unable to process claims for packages which do not have a Proof of Posting.

Ultra-cheap Totseats

Q. I have seen much much cheaper versions of the Totseat around, often on sites like Alibaba, how does this happen?

It's the old adage ... if it looks too good to be true - it probably isn't true!

The 'cheaper versions' of what may well appear to be a Totseat are NOT the genuine article and your child's safety may well be compromised.  BEWARE and do NOT buy. Only original Totseats carry our lifetime guarantee.  If you have any concerns about a retailer, or website, which appears to be offering 'ultra-cheap' Totseats, please get in touch with us immediately.

Q. Can I use my Totseat in a car?

No, absolutely not. Totseat is not suitable for use in a car. Totseat is designed for use on static chairs.

Q. Will my Totseat fit a shopping trolley?

Yes it will, but it has not been designed with shopping trolleys in mind. Totseat is designed for use on static chairs.

Q. Can I use my Totseat on a bus, or on a train?

Totseat is not designed for use on a bus or a train. Totseat is designed for use on static chairs.

Q. How can I buy a Totseat?

You can either buy through our website, which you have managed to find already – click on buy now on the menu – or over the phone on (+44) 131 226 6064. Alternatively, if you would like to buy from a shop, and you're in the UK, our distributors at Hippychick www.hippychick.com will be able to advise where you can find your nearest stockist.

Q. If I buy a Totseat and I don't like it, can I send it back for a refund?

Yes, of course. If you buy a Totseat from us – either online or by phone – and it’s not what you want, just send it back to us and we will happily refund you. However we are unable to meet the cost of return postage if you inform us of your decision to return the Totseat more than 7 days after the date of purchase. If you are posting a Totseat to us, please ensure you get a Proof of Posting from the Post Office. We regret we are unable to process claims for packages which do not have a Proof of Posting.

Q. How long would it take to get a refund?

We try to process refunds as quickly as possible but please allow two weeks for refunds to go through.

Q. Can I cancel my order?

You can cancel your order for any reason up to seven working days after the date on which you bought the Totseat. If you have already received your Totseat and still wish to cancel your order, please let us know within this seven-day period and we will send you a stamped addressed envelope to return the Totseat to us.

When you are posting a Totseat to us, please ensure you get a Proof of Posting from the Post Office. We regret we are unable to process claims for packages which do not have a proof of posting.

Q. Do you sell overseas?

Yes, we do, either through our own website or through a distributor. If you are searching for information about distributing Totseats abroad, please see below.

Q. My child sits too low at the table when he or she is in the Totseat. Can I use a cushion?

Children will always sit lower in a Totseat than they would in a formal high chair - depending of course on the height of the chair, and the table.

By positioning the chair, in which the child is sitting securely in the Totseat, slightly away from the table, the child is safely removed from potential hazards (hot drinks, knives etc) while still being very much part of the event.

IF you use a cushion to boost the child in the Totseat, you must secure the cushion to the chair so that it cannot move. You can use the cummerbund to do this, but you must wrap the cummerbund from front to be back – preventing the cushion from sliding out from under the child.

HOWEVER we take no responsibility for the use of a cushion, or similar material, as a booster element for the child in the Totseat. If you use a cushion, or similar, this is entirely at your own risk.

Q. How do I make a complaint about Totseat?

We are always sorry to hear that someone is unhappy with our product. Complaints should be submitted in writing and posted to Totseat Limited, 111 Whitehouse Loan, Edinburgh, EH9 1AT or emailed to info@totseat.com. If, by any chance, there is a quality issue with your Totseat, please get in touch with us immediately by phoning (+44) 131 226 6064.