Refund Policy
Totseats® are designed and produced with great care and attention and we very much hope you will be happy with your purchase. If, however, for any reason, you are not, please return the Totseat® to us, unused and in the original packaging within 14 days. We will be happy to exchange the Totseat® or to refund the original purchase price. Refunds are processed within 28 working days and issued by cheque. We cannot accept returned items, which have been used or opened unless they are defective or incorrect in that they do not comply with your initial order. Please note that we are not responsible for return postage or for the vagaries of the postal system. Please obtain a proof of posting certificate if returning items to us, or use a recorded/special delivery service.
You can cancel your order within 24 hours of placing it but this must be done in writing, either by email to shop@totseat.com or by fax to 0131 225 5555. If your order has already been dispatched, you are responsible for the cost of returning it to us.
